Can my order be delivered internationally?
Yes. We are pleased toprovide an enhanced international shopping experience. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.
How will I know how much my order will cost?
Just add items to your basket and click select to check out. Your order total will be presented in your preferred currency, including all shipping costs, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at firstname.lastname@example.org and Aquatalia will gladly assist you with any questions relating to your international order.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us at email@example.com within 45 days from purchase date. Please put your name and order number in the subject line of your email, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded (including duties and taxes). You will be required to pay for return shipping back to our facility. Refund amounts for returned items will be credited to you by the team in the same currency and using the same exchange rate as your original order once the goods have been received back at our facility.
Are there any items that cannot ship to my country because they are restricted?
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, you will be notified during the checkout process.
Do you ship to US military addresses (APO/FPO)?
For security reasons, we do not currently ship APO/FPO addresses.
How can I track my international order?
You will receive a DHL Express tracking number in an email and that will help facilitate the tracking of your package.
What are my international shipping options?
For our international orders we use DHL Express and you will be quoted a specific delivery window at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart. Orders placed on weekends or holidays will not be processed until the following business day.