Can my order be delivered internationally?
Yes. We are pleased toprovide an enhanced international shopping experience. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more.
How will I know how much my order will cost?
Just add items to your basket and click select to check out. Your order total will be presented in your preferred currency, including all shipping costs, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at firstname.lastname@example.org and Aquatalia will gladly assist you with any questions relating to your international order.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us at email@example.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you in the same currency and using the same exchange rate as your original order.
What will my credit card statement say?
Your credit card will be billed by Aquatalia’s international partner, Borderfree. You’re your credit card statement will read “BF*Aquatalia” where “BF” denotes the Borderfree network.
Are there any items that cannot ship to my country because they are restricted?
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, you will be notified during the checkout process.
Do you ship to US military addresses (APO/FPO)?
For security reasons, we do not currently ship APO/FPO addresses.
How can I track my international order?
Click here to track the progress of your international package(s).
What are my international shipping options?
The following is a summary of delivery estimates for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart. International shipments are typically delivered within 7-20 business days
** Important Note: Please note that Aquatalia will also need 3-7 business days after the order is processed to ship your order from our U.S. warehouse to the Borderfree facility. Orders places after 2 pm EST (11 am PST) will not be shipped until the following business day. Orders placed on weekends or holidays will not be shipped until the following business day.