Frequently Asked Questions

SHIPPING

Aquatalia is pleased to offer free Standard shipping anywhere in the continental United States, including to APO/FPO addresses. Standard shipping takes 5 to 7 business days after processing and Aquatalia does not ship on weekends or holidays.

Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately. You will also immediately receive an e-mail confirming that your order has been received and we've charged your credit card. We will send you another e-mail to notify you when your order has been shipped.

TECHNOLOGY

What is weatherproofing (fall/winter collection)?
The weatherproofing process, which was developed exclusively for Aquatalia provides a protection for the supple leather and suede used in our Fall-Winter collections.

During the tanning process, the leather and suede skins are bathed in a special sealant within a uniquely designed drum. This sealant penetrates through the fibers, resulting in soft and natural looking leather and suede that prevent the absorption of moisture and also provide salt and stain resistance. Each seam made during the stitching stage of production is filled with a liquid sealant to prevent water penetration. This unique and complex process allows the materials to resist moisture while maintaining breathability, keeping your feet comfortable and dry. Please note: fastenings and zippers cannot be protected against water penetration. Our weatherproof fall/winter collection is designed to be worn in all types of weather: sun, rain, sleet or snow. The functionality and comfort of Aquatalia are built-in features that bring added value to your footwear investment.

What type of insoles are used in Aquatalia footwear?
A padded, insulating footbed is used underneath the sock lining. This footbed is made with long term memory foam, designed to conform to your foot shape and maintain the comfort you initially feel in our footwear. This unique feature will keep your feet comfortable year round, indoors or outdoors, regardless of the weather. During cold weather, the special insulator will activate to keep your feet warm. In warmer weather, the breathable microfiber lining will keep your feet cool and dry.

What types of outer soles are used in Aquatalia footwear?
The outer soles are fabricated using a special rubber compound that retains its flexibility, even in cold weather conditions. They are specially designed to be slip resistant, providing maximum stability.


PRODUCT CARE

How do I care for my Aquatalia footwear?
The following is a general guideline to care for your Aquatalia product.

Aquatalia footwear in our Fall-Winter collection provides you with beautiful soft leathers and materials which are both weatherproof and stain resistant. Stains can be classified and treated as follows: Watery stains including coffee, milk, cola, wine and alcoholic beverages can be wiped off using a soft cloth moistened with water. With more tenacious stains, we recommend that you wipe off with a soft cloth moistened in a solution of water and neutral soap or a solution of 5% ammonia in water. If the outer surface of your footwear gets wet, do not place on or near any direct heat. This will negatively affect the weatherproof sealant of your product. It is important to allow your footwear to dry naturally. To restore original texture and beauty of the materials, use the following methods: For suede, brush gently with a soft suede brush. For leather, polish with a quality wax and buff using a cloth or brush. Store your Aquatalia footwear in a cool, dry environment, away from direct heat.

How do I care for my Pony Hair Calf shoes/boots?
Aquatalia’s pony hair is made from the finest quality Italian calf leathers. In order to maintain the leather’s luxurious texture and sheen, they do not undergo Aquatalia’s fall/winter weatherproofing process. Our pony hair calf styles are naturally water-resistant, but should not be considered weatherproof. To keep the pony hair looking its best, lightly brush the hair in its natural direction with a soft shoe brush.